Frequently Asked Questions (FAQ)

Privacy Policy

USA-CLEAN, Inc. is committed to providing customers, dealers, and suppliers with the best value floor equipment products and cleaning equipment repair services in the field and online. Because we value your privacy, we want you to know how personal information will be used. By registering with or contacting us through USA-CLEAN, Inc.’s family of corporate web sites, you agree that any information or comments you provide may be shared between USA-CLEAN, Inc., its affiliated companies and dealers, and used without restriction to process customer orders and improve or market our products and services.

We will not sell or rent your information to any third party, and will exercise reasonable efforts to keep the information secure. USA-CLEAN, Inc. recognizes and respects your online privacy.

Cookies

When you visit our websites we may send you a cookie. A cookie stores a small data file on your computer. This file enables us to recognize you each time you visit us. Cookies help us in many ways, for example, by saving your region and language preference and for purposes of collecting non-personal data.

Non-Personal Data

We may use cookies to:

  1. Count the number of times you visit our sites.
  2. Compile anonymous statistics on website use.
  3. Gather information on the type of internet browser and operating systems utilized.

USA-CLEAN, Inc. is not liable for the privacy practices or the content of other websites linked to from our pages.

Return Policy

How to return an item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

  1. Please email parts@usaclean.com or call 800-872-2532 to request a return. We will then provide you with an RM#.
  2. Then you may return the item to:

    USA-CLEAN, Inc.Returns Department RM#(your number)2803 N 22nd St.Decatur, IL 62526-2103

Return exceptions

Some items cannot be returned if they are opened; including all electronics.

Merchandise that has been used or altered cannot be accepted for return.

Obsolete or discontinued parts cannot be returned.

Restocking fee

A 20% restocking fee could be applied.

USA-CLEAN Shipping Policy

Standard Shipping prices

Under $20 $7.50
$20 – $100 $10.00
$100 – $150 10% of order
$150 – $350 8% of order
$350 – $1000 5% of order
Over $1000 $50.00

Shipping prices for almost all parts orders is based on the subtotal of all items in your cart. Exceptions include professionally installed batteries, reconditioned and repaired equipment, orders shipped to Alaska or Hawaii, expedited orders, orders with multiple shipments, and items not marked Economy Shipping ().

For international orders, or for any shipping questions, contact parts@usaclean.com.

Articles from this site are allowed to be copied to other sites as long as a link back to both https://monsterfloorequipmentparts.com and https://usaclean.com are posted on the page where the article or blog post is displayed.